Weill Café

Loyalty Rewards - Terms & Conditions

Last Updated Date: September 29, 2025

Welcome to Weill Café Loyalty Rewards Program. These Terms and Conditions (“Terms”) constitute a legally binding agreement made by you and Weill Café (“we,” “our,” “us”) govern your participation in the Program operated by us located in New York City.

By enrolling in the Program, you agree that you have read, understood and agree to bound by these Terms. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM PARTICIPATING IN THE PROGRAM AND MUST DISCONTINUE PARTICIPATION IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. All changes are effective immediately when we post them and apply to all access to and use of the Program thereafter. We will alert you about any changes by updating the “Last Updated” Date of these Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised Terms by your continued participation in the Program after the date such revised Terms are posted. 

We recommend that you print a copy of these Terms for your records.

1. Eligibility

  • The Program is open to individuals who are at least 18 years old and are residents of the United States. Persons under the age of 18 are not permitted to registered or participate in the Program.
  • Enrollment is free, and no purchase is necessary to join.
  • One account per individual. Businesses or groups are not eligible to participate.
  • By enrolling in this Program, you represent and warrant that you are of legal age to form a binding contract with us and meet all of the foregoing eligibility requirements.  If you do not meet all of these requirements, you must not access, enroll or use the Program.

2. Enrollment

  • You can enroll in the Program by signing up in-store or through our online ordering website.
  • To access the Program, you may be asked to provide certain registration details or other information.
  • Accurate, current, and complete personal information is required for enrollment and participation and is a condition of your participation in the Program.

3. User Representations

  • By using the Program, you represent and warrant that (1) you have the legal capacity and you agree to comply with these Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Program through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Program for any illegal or unauthorized purpose; and (5) your use of the Program will not violate any applicable law or regulation.
  • If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Program (or any portion thereof).

4. Prohibited Activities

You may not access or use the Program for any purpose other than that for which we make the Program available. The Program may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Program, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Program, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Program and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Program.
  • Use any information obtained from the Program in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Program in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Program
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Program or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Program..
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics, interchange formats (“gifs”), 1 x1 pixels, web bugs, cookies, or other similar devices (sometimes) referred to as “spyware” or “passive collection mechanisms” or “pcms”).
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Program.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Programs to you.
  • Attempt to bypass any measures of the Programs designed to prevent or restrict access to the Program, or any portion of the Program.
  • Copy or adapt the Program’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Program.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Program, or use or launch any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Program.
  • Make any unauthorized use of the Program, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Use the Program as part of any effort to compete with us or otherwise use the Program and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Use the Program to advertise or offer to sell goods and services.
  • Sell or otherwise transfer your profile.

5. Earning Points

  • Members earn [1 point] for every $1.00 USD spent on eligible purchases at the Weill Café located within the Carnegie Hall venue
  • Points are calculated based on the pre-tax total, excluding tips, discounts, and promotional items.
  • Points are automatically added to your account at the time of purchase. Delays may occur in certain cases.
  • Purchases made through third-party delivery services are not eligible for points.

6. Rewards and Redemption

  • Points can be redeemed for rewards as outlined in our rewards menu, available in-store or on our website/app.
  • Points have no cash value and cannot be exchanged for cash or used to purchase gift cards.
  • Rewards must be redeemed at the time of purchase. Partial redemptions may not be available.

7. Point Expiration

  • Points will expire 12 months after the date they are earned if no account activity occurs.
  • We reserve the right to adjust or revoke points in cases of suspected fraud or misuse.

8. Account Management

  • You may check your point balance in-store or via your Digital Loyalty Card
  • If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Program or portions of it using your username, password, or other security information. You are responsible for maintaining the confidentiality of your account credentials.
  • Please notify us immediately of any unauthorized access to or use of your account, username, password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

9. Changes to the Program

  • We reserve the right to modify, suspend, or terminate the Program (or any part of it) at any time in our sole discretion without notice.
  • Changes may include, but are not limited to, altering how points are earned or redeemed, adjusting reward tiers, or terminating the Program entirely.
  • Continued participation after changes constitutes acceptance of the new terms.
  • We will not be liable if for any reason all or any part of the Program is unavailable at any time or for any period. From time to time, we may restrict user access, including registered user access, to some parts of the Program or the entire Program.

10. Intellectual Property

  • We are the owner or the licensee of all intellectual property in the Program, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Program (collectively, the “Content”) as well as the trademarks, service marks, and logos contained therein (the “Marks”).
  • Our Content and Marks are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the word.
  • The Content and Marks are provided in or through the Program “AS IS” for your personal, non-commercial use or internal business purpose only.

 

  • Your Use of Our Program
    • Subject to your compliance with these Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:
      • access the Program; and
      • download or print a copy of any portion of the Content to which you have properly gained access. solely for your personal, non-commercial use or internal business purpose.
    • Except as set out in this section or elsewhere in our Terms, no part of the Program and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
    • We reserve all rights not expressly granted to you in and to the Program, Content, and Marks.
    • Any breach of these Intellectual Property Rights will constitute a material breach of our Terms and your right to use our Program will terminate immediately.
  • Your Submissions
    • Please review this section and the “PROHIBITED ACTIVITIES” section carefully prior to using our Program to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Program.
    • Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Program (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
    • You are responsible for what you post or upload: By sending us Submissions through any part of the Program you:
      • Confirm that you have read and agree with our “PROHIBITED ACTIVITIES” and will not post, send, publish, upload, or transmit anything through the Program any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful or misleading.
      • to the extent permissible by applicable law, waive any and all moral rights to any such Submission.
      • warrant that any such Submission are original to you or that you have the necessary rights and
      • licenses to submit such Submissions and that you have full authority to grant us the abovementioned rights in relation to your Submissions; and
      • warrant and represent that your Submissions do not constitute confidential information.
  • You are solely responsible for your Submissions, and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

11. Third-Party Websites and Content

  • The Program may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Program or any Third-Party Content posted on, available through, or installed from the Program, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Program and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Program or relating to any applications you use or install from the Program. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

12. Privacy

  • You agree that all information you provide to register with the Program or otherwise is governed by and  subject to our Privacy Policy, available at Weill Café Loyalty Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
  • By enrolling in the Program, you agree to be bound by our Privacy Policy, which is incorporated into these Terms.
  • We may collect and use your personal information for purposes related to the administration of the Program.

13. Termination

  • You may cancel your participation at any time by contacting us at [email protected] or 212-424-2032
  • We reserve the right to (a) disable any username, password, or other identifier, whether chosen by you or provided by us or (b) suspend or terminate accounts for any reason nor no reason, including if, in our opinion, you have violated any provision of these Terms, or we suspect abuse or fraud.
  • If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

14. Disclaimer

  • The Program is provided on an “AS-IS” and “AS AVAILABLE” basis. You agree that your use of the services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Program and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Program’s content or the content of any websites or mobile applications linked to the Program and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damages, of any nature whatsoever, resulting from your access to and use of the Program, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the Program, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Program by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any king incurred as a result of the use of any content posted, transmitted or otherwise made available via the Program. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Program, any hyperlinked website, or any website or mobile application featured in any banner or other advertising and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

15. Indemnification

  • You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees from and against any loss, damage, liability, claim or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Program, (2) breach of these Terms, (3) any breach of your representations and warranties set forth in the Terms, (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Program with whom you connected via the Program. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action or proceeding which is subject to this indemnification upon becoming aware of it.

16. Limitation of Liability

  • To the fullest extent permitted by law, Weill Café, its directors, employees, or agents are not liable for any direct, indirect, incidental, consequential, exemplary, incidental, special or punitive damages, including lost profit, lost revenue, loss of data or other damages arising from your use of the Program, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action will at all times be limited to $1,000.00 USD. Certain U.S. state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you and you may have additional rights.

17. Governing Law and Arbitration

  • All matters relating to the Program and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of New York, without regard to its conflict of law provisions (whether of the State of New York or any other jurisdiction).
  •  If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
  • The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.
  • Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in New York, New York.
  • Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in New York County, New York, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms.
  • In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
  • Restrictions
    • The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually.
    • To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
  • Exceptions to Arbitration
    • The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitration any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

18. Electronic Communications, Transactions and Signatures

  • Enrolling or using the Program, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and in the Program, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DEILVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE PROGRAM. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

19. Waiver and Severability

  • No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ours to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
  • If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

20. Entire Agreement

  • These Terms and Conditions, our Privacy Policy, and any policies or operating rules posted by us on the Program on in respect to the Program constitute the sole and entire agreement between you and us regarding the Program and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Program.

21. Contact Us

For questions or assistance, please contact us at:
Weill Café  – 154 W 57th Street New York, NY
[email protected]
212-424-2032

By enrolling in or using the Loyalty Rewards Program, you agree to be bound by these Terms and Conditions.